Privacy Policy

Last updated: June 25, 2026

This Privacy Policy explains how Vascoh LLC, operating as Mise ("we," "us"), collects, uses, and protects information in connection with our website and services. We act as a service provider to our restaurant and small-business clients, and we also process information about our own prospects and website visitors.

1. Information we collect

• Information you provide: name, business name, email, phone number, and details you share when you contact us, request a call, or become a client.
• Client and end-customer data: when we operate phone, ordering, or back-office services for a client, we process information about that client's customers (such as name, phone number, order details) on the client's behalf.
• Call and message data: call recordings, transcripts, and SMS content generated by our phone and follow-up tools, used to take orders, book reservations, and improve quality.
• Payment information: processed by our payment processor, Stripe. We do not store full card numbers.
• Usage data: standard log and analytics data (IP address, browser type, pages viewed) collected when you use our website.

2. How we use information

• To provide, operate, and improve our services and deliver results to clients.
• To answer calls, take orders, book reservations, and follow up on a client's behalf.
• To process payments and manage billing.
• To communicate with you about your account, demos, and support.

3. How we share information

We do not sell your personal information. We share it only with: service providers that help us operate (e.g., Stripe for payments; voice/telephony and AI providers such as Vapi, Twilio, and Anthropic; cloud hosting; scheduling and ordering tools), under contracts limiting their use; our clients, where we process orders/customers on their behalf; legal/safety recipients where required by law; and in a business transfer, subject to this Policy.

4. Call recording & communications

Our services may record and transcribe calls and store messages for order-taking, quality, and training. Where we operate a client's phone line, the client is responsible for any disclosures and consents required by applicable law, and we provide tools and guidance to support compliance.

5. Retention & security

We keep information only as long as needed to provide the services, comply with legal obligations, and resolve disputes, then delete or anonymize it. We use reasonable technical and organizational safeguards; no method of transmission or storage is perfectly secure.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. Contact us below to make a request. For end-customer data we process on behalf of a client, please contact that client (the data controller); we will assist them.

7. Cookies

Our website uses essential cookies and may use basic analytics. You can control cookies through your browser settings.

8. Children's privacy

Our services are for businesses and are not directed to children under 16. We do not knowingly collect their information.

9. International users

We operate from the United States, and information may be processed there and in other countries where our service providers operate.

10. Changes & contact

We may update this Policy; material changes will be posted here with a new date.