Refund & Cancellation Policy

Last updated: June 25, 2026

This policy explains how billing, cancellations, and refunds work for services provided by Vascoh LLC under the brand Mise. It supplements our Terms of Service. Specific terms in your signed order form ("Order") control where they differ.

1. Billing

• Setup fees are one-time charges due before onboarding begins. They cover configuration and delivery of your service (e.g., building your phone host or food-cost system).
• Subscription fees are billed in advance at the start of each billing cycle for the upcoming period.
• Advertising spend (where applicable) is paid by you directly to your own advertising account and is never billed by, or refundable from, Mise.

Payments are processed securely via Stripe.

2. Cancellation

• Subscriptions can be cancelled at any time with written notice before your next billing cycle. Cancellation stops future charges; it does not retroactively refund the current period already in service, except as below or in your Order.
• To cancel, email yeschef@yesmise.com from the email associated with your account.

3. Refunds

• Setup fees are non-refundable once onboarding/build work has begun.
• Subscription fees are generally non-refundable for periods already delivered, except (a) where a guarantee in your Order applies, or (b) at our discretion where services were not provided due to our fault.
• Duplicate or erroneous charges are refunded promptly upon verification.

4. Guarantee

Where your Order includes a results guarantee (for example, "we'll surface a mispriced item or your money back" on the Food-Cost system), we will honor it as written in that Order. The guarantee is the agreed remedy for the stated outcome.

5. How to request a refund

Email yeschef@yesmise.com with your business name, the charge date and amount, and the reason. We aim to acknowledge within 2 business days and resolve approved refunds within 5–10 business days to the original payment method.

6. Chargebacks

If you believe a charge is incorrect, please contact us first, and we'll work to resolve it quickly. Initiating a chargeback without contacting us may result in suspension of services while the dispute is reviewed.

7. Contact